FREQUENTLY ASKED QUESTIONS
Thanks for shopping RefrigiWear! We’ve been helping folks outwork extreme conditions since 1954 and we’re proud of the work you do in our cold weather gear.
Here are quick answers to the most frequently asked questions from customers like you.
SHIPPING & DELIVERY
Once your order ships, we’ll send you a shipping confirmation email that includes a link to your tracking information.
You can always check your order status and tracking information online by clicking “Order Lookup” at the top of the page and logging in to your RefrigiWear.com account.
Consumer orders placed on RefrigiWear.com are delivered via FedEx Ground. Expedited FedEx shipping is also available. For more details, please visit the Shipping Information page.
Currently, RefrigiWear.com only serves consumers in the United States. If you need international shipping, please contact Customer Service to inquire about setting up RefrigiWear Business Account.
RETURNS
Return any purchase from RefrigiWear.com in its original condition with tags attached within 30 days of purchase for a refund to your original method of payment. Original shipping costs, if any, are not refundable. A $6 restocking fee applies to all returned items. Please visit the Returns page for more information.
Find your RefrigiWear.com order number on your packing slip or order confirmation email, then repack your and visit the Returns page to request a return shipping label.
When the return is accepted, we will issue a refund to your original payment method on the day the returned item is received. Depending on your bank’s processing practices, you may not see the refund on your account for 3 to 5 business days.
Sorry, we are unable to complete exchanges at this time. Please click here to return your item , then you can create a new order for the item you prefer.
No. We only accept returns from orders placed on RefrigiWear.com. If you ordered from an authorized retailer, such as Amazon.com, you must return your order to that retailer, subject to that retailer’s return policy.
ORDERS
We want you to get your gear as quickly as possible. Once your order has been submitted, we are unable to modify or cancel the order. If you have questions about your order, please contact us .
Make sure you have selected the Color, Size, Fit and Quantity you need. Then you can successfully add the item(s) to your cart. Out of stock items, sizes or colors cannot be added to your cart.
Yes! We are proud to offer special discounts for U.S. Military Members. Visit the Military Discount page to confirm your eligibility
Once you’ve added your desired items to your cart, proceed to checkout and enter your code in the “Coupon/Gift Certificate” field then click “Apply.”
No. Only one coupon code will be accepted per order.
Coupon codes and promotional discounts for consumer orders on RefrigiWear.com are specific to certain dates and may be limited to certain products. Please check that your code has not expired and that the code applies to the item you are purchasing. For example, a coupon code for jackets may not be used to get a discount on gloves.
RefrigiWear business account customers may not apply consumer coupon codes to their orders on Pro.RefrigiWear.com because business accounts already receive discounted pricing and other business account benefits.
If everything looks right, yet the code still isn’t working, please call RefrigiWear Customer Service at 800-645-3744.
SIZE GUIDE
Check out the RefrigiWear Size Chart or refer to the Size Chart tab on each product page. RefrigiWear gear is made to be worn with layers, so be sure to measure over the base layers, pants or sweatshirt you intend to wear with your gear to get the best fit.
USE & CARE
Follow the instructions on the tag sewn into each garment. For more detailed information, visit the Garment Care page.
Brush off dried dirt and grime, then use a wet cloth to wipe off the outer surfaces. For more detailed information, visit the Boot Care page.
MANAGE YOUR ACCOUNT
If you have forgotten your password click on the "Sign In" link at the top right of the home page and then click on “Forgot Password”. Enter your email address that is associated with your account and click “Reset Password”. You will get an email with instructions to reset your password.
If you just wish to change your password, login with your existing credentials then hover over your user name (top right of the screen) and click on the My Account pop-up. Click on Edit when you reach the “My Account” page.
BUSINESS ACCOUNTS
To sign up for a RefrigiWear Business Account, please visit Pro.RefrigiWear.com, click “Request a Business Account” and follow the on-screen prompts.
For existing RefrigiWear Customers that need a new location or login, we will verify your affiliation with the existing account and provide you a username and password for shopping on Pro.RefrigiWear.com within one business day. You will be assigned the existing terms of your parent company.
For new RefrigiWear customers, we will set up your account information and provide you a username and password for shopping on Pro.RefrigiWear.com within one business day. Your initial terms will be Credit Card only. Should you wish to apply for Net terms you will need to contact Customer Service at 800-645-3744 after your account is set up.
If you have any other questions about RefrigiWear Business Accounts, please call Customer Service at 800-645-3744.