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RefrigiWear Guarantees

The RefrigiWear Guarantee

For over 60 years, RefrigiWear has been committed to providing the warmest and most durable outerwear and accessories to our customers. So if you aren't happy with your purchase, neither are we. If you are not 100% satisfied, give us a call at 800-645-3744 or email so we can help. Plus, since quality is a core value and not just a buzz word for us, we'll happily repair or replace any product that has manufacturing or material defects.

Click here for more information about our 100% no hassle returns for consumers and our customer-friendly business-to-business return process.

RefrigiWear's Baffin Boot Guarantee

Baffin Logo

RefrigiWear’s selection of Baffin® boots is covered by a one-year (1 year) limited warranty that protects theoriginal owner against manufacturing defects in construction, workmanship and/or materials. Only original construction, materials and/or workmanship are covered by this policy. This guarantee only applies to Baffin® boots distributed by RefrigiWear®.

Reasonable wear and tear is not included. This warranty does not cover damage due to outside causes (abrasions, cuts, punctures, burns, etc.) or misuse/abuse by the wearer. The guarantee may be void if the user applies chemicals or other materials that result in damage to the footwear.

If your Baffin® boot products fail to meet the limited one-year guarantee from manufacturer’s defects, you may return the boots with an RMA (Return Merchandise Authorization) # and form (showing bar code). This form must be attached to the outside of the box for your claim to be processed. All products must be returned and inspected before a full credit or replacement product (of equal or lesser value) can be issued.

Ship all one-year limited guarantee returns to the following address for evaluation:

Attn: Boot Guarantee RefrigiWear, Inc.

54 Breakstone Drive

Dahlonega, GA 30533

NOTICE: ALL boot and other returns packages that do NOT have the RMA form attached to the outside of the boxes will be refused shipment. If you have questions about this guarantee or returning merchandise in general, please call Customer Services at 800-645-3744.